Our Services - Ombudsman
The Long Term Care Ombudsman Program (LTCOP) serves residents of Mississippi in nursing facilities and personal care homes, and is the only program that provides an outside presence on a regular basis in many of these facilities. As the principle respondent for complaints, the Ombudsman Program is a crucial component Mississippi’s long term care system.
The local Ombudsman investigates, verifies, and works to resolve complaints made by or on behalf of residents of nursing / boarding homes about care, services, financial assistance, rights and other concerns affecting their dignity and well being. This includes direct contact with the individual and / or his or her representatives, including an on site investigation and negotiation where necessary and / or referral to appropriate agencies.